FAQ's

SHIPPING

How long does it takes for shipping the product ?

We ship products within 24 hours.

Which forms of payment do you accept ?

We accept Visa, MasterCard, American Express and Paypal via our payment gateways

Is my information secure?

We proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


RETURNS & EXCHANGE

How do I cancel an order?

You can cancel an order, that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to support@brandgear.online,  After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

What is your return policy?

You can return products, up to 20 days from the date of dispatch, from "My Orders" or "Track Order" section of our website. Or, you can send a request to support@brandgear.online

The returned product should be in its original packaging and in the same unused and unwashed condition as received.

Do you arrange for reverse pickups?

Reverse pickup is applicable only for a selected set of pin codes. You can check if your pin code has this facility in "My Orders" or "Track Order" section of our website, or by contacting support@brandgear.online. If your pin code doesn't have reverse pickup facility, you will have to ship the item back.

LOYALTY

What is the Brand Gear Loyalty Program?

The Brand Gear Loyalty Program is a fun way to earn points, learn about new arrivals.

 

ORDERS

How to Place an Order on Brand Gear?

It's very easy and simple to place your order on Brand Gear. First of all, visit our store, Choose products that you want to Order, then click "Add to Cart" and "Check out". Then fill in your information and pay. That's it!

How can I modify my Order?

Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@brandgear.online within 24 hours after placing your order.